One word to sum up this company: INTEGRITY. We have lived in our home for 24 years, and during that time, done major remodeling as our family grew and budget allowed. In all those contractor experiences, the absolute best one is the customer service from 1st Capital Certified Roofing. Getting a new roof is not the most exciting purchase to make, but Ben and Kerry, the company owner & manager made the stages of seeking insurance liability truly stress free. We felt like they actually went to bat for us in seeking and settling our roofing claim. In all appointments, they were prompt and efficient. They returned calls quickly and answered questions clearly. One thing still gives me pause. One of our college kids who was still living at home had their window open while much of the work was going on and commented, "That man supervising our roof work has been so encouraging and kind in all his comments to his crew." I'd like more opportunities to witness and recommend a business run by people like the ones involved with this company-- the work ethic, knoweldge, and customer service exemplify INTEGRITY.
I am the president of the HOA for a 50 unit condominium. We hired 1st Capital Certified Roofing to do some fairly extensive repairs to several areas of the roof and spot repairs on the rest of the roof to extend the life of the roof for a few more years. Ben and his crew were on time, on budget, and completed the work when they said they would. He kept us informed during the entire process, and the work was done with very little disruption for the residents. The board could not be happier with the work. When our roof needs to be replaced in a few years, we will definitely be calling 1st Capital Certified Roofing.
These guys did a great job! Timely, courteous, helpful and friendly. They explained everything and went well above what was expected. No concerns at all. Very professional. So happy to recommend them!
Pip Savage was our project manager and did a great job. We needed to have our roof replaced due to hail damage. Pip worked with us every step of the way, with meeting with insurance adjuster to final walk through. The team of roofers were also very professional and hardworking. I was impressed with their quality of work, and their timeliness. I would highly recommend 1st Capital for a roofing project
I choose 1st Capital Certified Roofing for an estimate because they had an A+ rating with the BBB with no complaints and wonderful online reviews. After meeting Kerry, I could quickly see why. Not only was he friendly and professional, but he was thorough, took time to explain the process and even offered to work directly with my insurance company (if I preferred) to keep things simple for me. Even better, they are a full restoration company so they could handle all my repairs, including gutters and pergolas. I had great communication both by email and text . This is a company of quality who strives for excellence in both their work and care of their clients. They did not ask for payment until the work was complete and let me wait to finish paying them when I got my depreciation check. I have nothing but praise and an absolute recommendation for 1st Capital Roofing!
1st Capital Roofing was excellent. They did what they said they would do, when they said they would do it and for what they said it would cost, no money down, came in under budget and finished early! It was a great experience.
Roofing replacement was 5 star all the way from estimate to color choice to replacement to clean-up to final touch-ups. Highly professional, Vassil was prompt in getting back to us when we contacted him and walked us through the process and worked with the insurance. Our roof looks great. Highly recommend 1st Capital Certified Roofing & Gutters.
We have been very impressed with 1st Capital Roofing and Gutters. Our roof was replaced by 1st Capital just prior to closing by the previous owners and the shingles were found to be oddly colored. 1st Capital went to bat for us with the manufacturer and our new roof was completely replaced. Both of the roofs were expertly finished in a timely manner by courteous workmen. We couldn't be more pleased with everyone form this company.
1st Capital Certified is a top-notch company to do business with! Being a commercial landlord in New Mexico and not physically able to see the damage, we initially made contact for a quick roof repair at our building in San Marcos, TX. They were honest about the actual damage providing us with pictures but declined to do the repair because they could not guarantee the repair work due to existing severe damage. Not many companies would do that. Months later we hired them to replace the entire roof. During the process they kept us informed with drone video, pictures, phone calls and text messages. We would highly recommend them without any hesitation.
1st Capital Certified Roofing has now replaced our roof twice in the past 3 years. The first time was simply to replace an old roof, while the second time was earlier this year when a hail storm caused significant damage to many homes in our neighborhood, including ours. Both times, the whole process was as good as possible due to the professionalism and care shown by Kerry, Ben, and their crew. All of our questions and concerns were addressed quickly, and both times our house looked very nice when the job was done. The work was always done efficiently and completely, and our property was thoroughly cleared of all debris afterwards. I have recommended 1st Capital to many people in and around my town, and will continue to do so.
We had a suspicion that we needed a new roof and Pip Savage with 1st Capital Certified came through for us and was there every step of the way to explain the way insurance works, duration of the project, and answering any and all questions that we had. Talk about going above and beyond! Their crew did an immaculate job of hauling away all of the existing roofing and paraphernalia that goes with it and our new roof is outstanding! Everyone from 1st Capital was highly professional, communicative, & friendly during our roof replacement process which included gutters. Top Notch from start to finish!
These guys were great to work with! They were quick and did a wonderful job. I got a new roof in one day and it’s awesome.
I found 1st Capital Certified Roofing through the BBB. I was very satisfied with their work. Only took one day to replace roof and no mess left behind. Their [representative] was very professional and explained the process. After talking with him I knew this was the roofing company I wanted to do the work. And I was right! I have referred this company to many friends.
I am a satisfied customer of 1st Capital Certified Roofing. They were the 3rd company I interviewed, and while not the cheapest, I was pleased with their customer first attitude. They installed the roof quickly, did a great job, and cleaned up afterwards. The roof installation looks great, and in 6 months, it has had no issues at all. Very happy with this company and my new roof.
Great job! Repairs were done on schedule with minimal amount of inconvenience to our family. Highly recommend 1st Capital!
Ben Sutterfield was referred to me by a friend because he is a Certified Roof Inspector. My roof is very old and has multiple layers of roof materials. Ben was able to inspect the roof, offer options and provide some financial assistance for me to cover the cost of replacement. Not only did Ben completely satisfy my need for professional service, he also had names of other professional service contractors I needed for additional work on my home. I highly recommend Ben Sutterfield and his crew of 1st Capital Certified Roofing and Restoration Contractor!
Sunset Valley, TX
I can't say enough nice things about Ben Sutterfield and his team with 1st Capital Certified Roofing! He was prompt & very professional. I didn't feel like I got ripped-off & charged for something I didn't need. He took photos & showed me exactly what I needed to have repaired. The work was completed quickly & efficiently, too. I recommend Ben to all my clients.
Keller Williams Realty
Our roof was damaged significantly by a bad hail storm - enough to need a new roof in just the first year we moved into our new home. We also had a huge leak in our kitchen on top of that - apparently, there was a hole in our roof over a foot wide! 1st Capital Certified Roofing not only did an awesome job at replacing our roof, but also found and fixed the leak at no additional cost. We were blown away by their amazing service. On top of our roof looking better than the original, we got a fantastic price as well. I highly recommend them as a roofing company. They are FANTASTIC!!!
Dana and Taye M.
Circle-C, Austin, TX
I had 1st Capital Certified Roofing replace my aging, worn-out roof and could not be more pleased with the overall experience. They provided a detailed quote in a very quick time frame. They left me samples of shingles. I picked the one that went best with my home, and we set a date for the job. The crew arrived about 7:30am. When I came home at 5:30pm that same day the roof was done! They left my yard completely clean and no damage to any of my landscaping plants. The roof greatly improves the curb appeal of my home. I recommend Pip and Ben at 1st Capital Certified Roofing without hesitation to anyone who is needing a new roof or roof repair.
In May 2014, a tree fell on my home. Ben responded to my call almost immediately and inspected my roof. I agreed to have 1st Capital Certified Roofing & Gutters do the necessary roof repairs and to replace my roof. Ben and his crew arrived on time and completed the roofing job in the stated time, cleaned up, leaving no nails, roofing material or anything that even indicated that they were there, except for a beautiful new roof. I personally recommend 1st Capital Certified Roofing & Gutters for any roof replacement or roof repairs. Ben's personal service sets his company apart.
Circle C, Austin, TX
As an insurance agent, my first priority is to always to determine what is best for my clients. Ben Sutterfield and 1st Capital Certified Roofing & Gutters is the only roof repair or roof replacement company I will refer my client to when they need help. You are not going to find a better, more honest roofer anywhere. My clients love me because of their excellent service!
Liberty Mutual Insurance Agent, Round Rock, Texas